Frequently Asked Questions

How many boxes will I receive, and what if I need more?

When you sign up, you will receive 7 complimentary boxes, along with a roll of packing tape and a marker to label your belongings. If you need more boxes or tape, they are available for purchase. You do not need to store all 7 complimentary boxes, and you are only charged for the boxes that are used for storage.

Yes, we can pick up and deliver to/from off campus houses and apartment buildings (within a reasonable distance to campus). The pricing is the same as on-campus pickups and deliveries.

No, you can use any boxes you like. The boxes that you use can also be different dimensions than our small, medium, and standard boxes. The price of the box will be adjusted according to their size. Please label anything you store with your name and confirmation number.

Absolutely! If you will not be returning at the end of a term, we will just renew the charge for another full term. We will send out an email near the end of the term to confirm a delivery or to confirm that your items will be kept in storage.

That is perfectly acceptable. We will deliver whatever items you want delivered, even if it just a portion of your full storage. The cost will be adjusted accordingly. You will not be charged a new storage fee for items that we deliver, only for the items that will remain in storage.

Due to the fact that sign-ups fill up quickly, we take a deposit to reserve your storage spot in our facility. This deposit is not an additional charge. It is credited towards your final storage cost.

To schedule your delivery, please fill out the form on this page: Contact Us.

Immediately after we take inventory of all of your belongings, we will be able to tell you the cost of your total storage. You can also calculate the price of your storage order before we arrive by visiting our Itemized Price List page and adding up the cost of each of your boxes/items.

We recommend that each individual student signs up separately under their own name. The cost of storage is per item, so there will not be an additional charge to sign up separately. Also, keep in mind that each student receives 7 complimentary boxes, so you will want to register under your own name to ensure you have enough boxes.

Our entire company consists of only Music City Student Storage employees; we do not hire other moving companies to pick up your belongings. Peer relations are very important to us, so we believe in hiring local employees who are very familiar with our customers.

Every one of our storage facilities is located within 10 miles of each school that we serve. The safety and security of your belongings is our top priority! Each facility has multiple security measures in place, as well as 24-hour video surveillance.

While our facilities are not air conditioned, they are insulated and protected from the climate. During the peak heat in the summer, our facility reaches a temperature only about 5° warmer than an air-conditioned self-storage unit.

Unlike self-storage facilities, we do not provide individual storage units. Students’ belongings are stored in the same facility, each with their own spot. For more information on pricing, please visit our Pricing page: Pricing – Music City Student Storage

Yes, we offer pickups and deliveries any day of the week (including Saturday and Sunday) throughout the year.