Damage Reimbursement Policy

• We offer up to $100 reimbursement for damaged or missing non-electronic items, and up to $300 for damaged or missing electronic items and instruments.
  • Electronic items: Computers, monitors, televisions, speakers, and gaming consoles.
  • Refrigerators and headboards with lights are not considered electronics under our damage reimbursement policy.

• The following items are NOT eligible for reimbursement, under any circumstances:
  • Particle board furniture, desk hutches, and shelves (the kind you would find at Ikea). These are extremely fragile when transporting, and we cannot guarantee that they were assembled correctly.
  • Wire shelves. These must be disassembled prior to pickup, as the shelves will shift during the transport process, causing the clips to fall off.
  • Televisions or monitors that are not in a box. Unboxed televisions and monitors are not covered under our damage reimbursement policy, even if they are bubble wrapped. All televisions and monitors must be in their original box or in a specialized box like this one: Expandable Large TV Moving Box – Fits TVs up to 70” | U-Haul (uhaul.com)
  • Instruments that are not in an appropriate hard case. 
  • Mini Fridges (surface damage only). Slight surface damage and small paint chips to mini fridges are not eligible for damage reimbursement. Be sure to fully defrost and drain all water out of your fridge before wrapping it.
  • Mini Fridges that have not been defrosted and thoroughly cleaned. If there is still water leaking from your fridge, none of your belongings that get wet from your fridge will be eligible for damage reimbursement. There will also be an additional fee charged for any fridge that still has water/ice in it at the time of pickup.
  • Rugs and Headboards (unwrapped). Only rugs and headboards that are wrapped prior to storing will be eligible for damage reimbursement.
  • Furniture (unwrapped). All unwrapped fabric furniture (couches, mattresses, etc.) are not eligible for damage reimbursement. Furniture must be wrapped or protected prior to storing.
  • Functionality of Electronics. Physical damage to electronics is fully reimbursable. However, we will not reimburse for the functionality of your equipment upon return, as we cannot know if it was functional before storing.
  • Mold or mildew (inside packed boxes or containers). Contents that are packed in boxes that have accumulated mold will not be eligible for damage reimbursement, unless there is also mold on the outside of the box, and it is evident that it did not originate from inside the box.
    • *Mold is extremely rare in Nashville storage facilities if items are stored dry. Mold will only appear on items in storage if they are stored wet, damp, or dirty (unwashed sheets, pillows, clothing, etc.), or if they are exposed liquid that leaked while in storage.
    • We recommend that any items that may be susceptible to mold are stored in plastic vacuum seal bags, plastic garbage bags, or plastic stretch wrap before packing in a cardboard box. It is also recommended that all furniture items, especially wood and particle board, are wrapped in stretch wrap prior to pickup for storage.
  • *Belmont only* Any item not included in the picture and inventory list sent to us prior to your in-room pickup will not be eligible for reimbursement.

• How to file a damage claim:
  • All damage claims must be submitted within 24 hours of the move-in date on your delivery request form (if nobody is present to receive your delivery), or within 24 hours of receiving your delivery.
  • All damage claims must be submitted via email, with pictures of the damaged item included in the email.
  • Any claims made after 24 hours of delivery will not be eligible for damage reimbursement.
• Music City Student Storage employees reserve the right to reject the pickup and storage of any item that they deem unstable or too fragile to transport.
• The declared value of a damaged item is at the sole discretion of Music City Student Storage. The value is not based on the initial purchase price or any sentimental value of the item. For further information on our damage reimbursement policy, please review Section 3 (Liability of the Company) of our Terms and Conditions.